Submissions by Users and User Generated Content
By posting, uploading or communicating any information or content to NormaTec you expressly acknowledge that your UGC is not confidential or proprietary and you represent and warrant that you have the right to grant the license rights above.
Eligibility and Registration
You are solely responsible for your UGC, your interactions with other users and your activity on the Services. Do not take any action or post anything that may expose NormaTec or its users to any harm or liability of any type.
You expressly acknowledge and agree that you are responsible for ensuring that any UGC that you post does not, and will not, infringe or violate anyone else's rights, including copyright, patent, privacy, publicity, trade secret, trademark, or other personal or proprietary rights. You agree not to submit UGC unless you are the owner or have written permission from the owner to post such UGC.
Do not misrepresent yourself, your age or your affiliation with any person or entity. Do not post any material on the website which has been disclosed to you in confidence or which, by its nature, is confidential. Do not post any material on the website which compromises the privacy or security of anyone including yourself. Do not impersonate any person or entity, including without limitation athletes or NormaTec employees.
Any reviews or content submitted by users in any pages of the website where you are capable of posting material are provided for your private and non-commercial use and for the exchange of appropriate, fair, lawful, and relevant information, opinions and comment. Use of the Services that is inconsistent with those stated purposes is strictly prohibited.
Do not collect, use or post on the Services the personal information of anyone else without their consent or for illegal purposes. Do not collect personal information from other users of the Services. Do not use automated scripts to collect information from, or otherwise interact with, the Services. Do not "stalk," intimidate, abuse, harm or harass another user of our Services or this website. Do not post any UGC, take any action or use the Services in a way that violates any law, would create liability or promotes illegal activities.
You agree not to take any action designed to interfere, disrupt, damage, disable, overburden or limit the functionality of our website or the Services. Do not post UGC that contains software viruses, programs or other computer code. Do not circumvent or modify any Services security technology or software.
Content is Prescreened
NormaTec prescreens all UGC. However, NormaTec does not guarantee the Services will be free from UGC that is inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable. NormaTec reserves the right to edit, remove, or refuse to post any UGC for any reason, including comments that, in NormaTec's sole discretion, are not constructive and relevant.
Notification of Copyright Infringement
If you believe that your proprietary work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on this website please provide NormaTec with written notice of same ("Notice"). Such Notice should be provided only if you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on our website. Your Notice of copyright infringement must include the following information required by the Digital Millennium Copyright Act, 17 U.S.C. 512:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
- Information reasonably sufficient to permit us to contact the complaining party;
- A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please send your Notice to:
NormaTec Recovery Systems, Customer Service, 480 Pleasant St, Watertown, MA 02472, or via email: firstname.lastname@example.org
This website contains links to other websites that are provided solely as a convenience to users and not as an endorsement by NormaTec of any third party products, services or any other websites. NormaTec shall not be responsible for the content of any other websites. NormaTec makes no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk.
All orders placed through the Services are subject to NormaTec's acceptance. This means that NormaTec may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, NormaTec will issue you a refund.
Website Use Restrictions
Physical Activity Notice
The Services and content on our website may include features that promote physical activity. Consider the risks involved and consult with your medical professional before engaging in any physical activity. NormaTec is not responsible or liable for any injuries or damages you may sustain that result from your use of our website or the content available on our website or through the Services, nor your use of, or inability to use, the features of the Services, our products and/or our Services.
User Interaction Disclaimer
NormaTec is not responsible or liable for any loss or damage resulting from any interaction with other Services users, persons you meet through the Services or persons who find you because of information posted on, by or through the Services. You agree to take reasonable precautions in all interactions with other users on the Services. NormaTec is under no obligation to become involved with any user dispute, but may do so at its own discretion.
NORMATEC IS NOT RESPONSIBLE OR LIABLE FOR ANY UGC OR OTHER CONTENT POSTED ON OUR WEBSITE OR AVAILABLE THROUGH OUR SERVICES OR FOR ANY OFFENSIVE, UNLAWFUL OR OBJECTIONABLE CONTENT YOU MAY ENCOUNTER ON OR THROUGH THE SERVICES. THE SERVICES, UGC, CONTENT, AND THE MATERIALS AND PRODUCTS AVAILABLE THROUGH THIS WEBSITE AND OUR SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, NORMATEC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NORMATEC CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE SERVICES, OUR PRODUCTS OR THE CONTENT OF THIS WEBSITE. NORMATEC DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE OR OURSERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE AND THE SERVICES OR THE SERVER THAT MAKES THE WEBSITE AND THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR ANYTHING ELSE HARMFUL. TO THE FULLEST EXTENT PERMITTED BY LAW, NORMATEC DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE UGC OR CONTENT AVAILABLE THROUGH OUR WEBSITE OR OUR SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, RELIABILITY OR OTHERWISE. YOU UNDERSTAND AND AGREE THAT YOU USE THE CONTENT AT YOUR OWN RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE AND ANY DAMAGE TO ANY DEVICE USED TO ACCESS THIS WEBSITE AND/OR OUR SERVICES, INCLUDING ANY LOSS OF DATA OR OTHER HARM OF ANY KIND THAT MAY RESULT. NORMATEC RESERVES THE RIGHT TO CHANGE ANY AND ALL CONTENT AND OTHER ITEMS USED OR CONTAINED IN THE SERVICES AT ANY TIME WITHOUT NOTICE. SOME STATES DO NOT PERMIT LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
NORMATEC SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SERVICE OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THIS WEBSITE OR THESE SERVCES OR THE CONDUCT OF OTHER USERS OF THIS WEBSITE OR OUR SERVICES (WHETHER ONLINE OR OFFLINE) OR ATTENDANCE AT A NORMATEC EVENT OR ANY UGC, EVEN IF NORMATEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM. YOUR ONLY REMEDY AGAINST NORMATEC FOR USE OF THE PLATFORM OR ANY CONTENT IS TO STOP USING THE PLATFORM. THAT SAID, IF NORMATEC IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS WEBSITE OR OUR SERVICES, NORMATEC'S LIABILITY SHALL NOT EXCEED US$100.00. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
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Last Update: May 14, 2012
What You Give Us
We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birth date, age, email and physical address, telephone number, gender, contact lists, social media information and profile, location (GPS) information, activity and performance information, and when necessary, credit card information.
Certain types of information you give us are considered "public information". This may include your name, the sport you play, your location, and an image that can identify you. When we use the phrase "public information" we mean the information you choose to provide that is always publicly available. Choosing to post this public information is exactly what it sounds like: anyone, including people who have not posted any UGC, will be able to see it.
What We Collect From You
We may automatically collect information regarding your interaction with, and use of, our products and services. Information we may collect includes, but is not limited to your Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.
What We Collect From other NormaTec Interactions and Third Parties
We may combine information you give us with other information from NormaTec sources, transactions and communications. This may include, but is not limited to, information from NormaTec online transactions, Recovery Centers, direct mail, catalogs, events, products and applications, or other NormaTec interactions. We may also combine that information with data that is publicly available and data from third parties.
We do not knowingly collect or solicit personal information from children under 13.
We may use your information to do the following:
- Enhance, customize and personalize your NormaTec experiences and communications
- Operate, provide, improve and maintain NormaTec's products and services, including analyzing user behavior and trends
- Send you administrative messages and other information about NormaTec
- Communicate with you about your purchase, account information or customer service
- Communicate with you about our products, services and events, and for other promotional purposes
- Administer contests, promotions, events, surveys or other features
- Display relevant marketing to you
- Track coupon purchases and provide feedback to NormaTec partners that share coupons on our behalf
- Service Providers
We may transfer your information to NormaTec service providers to conduct our business. They may handle credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.
By Law or to Protect Rights
Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of NormaTec. If this should happen, notice will be provided by posting to the website and you will be notified by email or postal mail at the address you have provided. You will have the opportunity to opt out of having your information retained by an acquirer at that time.
Protecting Information; No Guarantee
We employ a variety of security measures, including encryption and authentication tools that are standard in our industry, to help protect your information. Orders are placed on secure servers. All purchasing information you supply is transmitted via Secure Socket Layer (SSL) technology and then stored in a secure database. However, like other companies, NormaTec cannot 100% guarantee the security or confidentiality of the information you provide to us.
Third Party Tracking
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your interaction with us, including advertising. Note that if you opt-out from these third party tracking technologies, you may still see our ads at other websites, but the ads will not be tailored using third party tracking technologies associated with our website.
If you utilize a coupon code to obtain a discount on your purchase, NormaTec may share basic information about your purchase with the owner of that coupon code. The owner of the code is the original party to whom NormaTec provided the code. Information shared may include but is not limited to your name, the date of your purchase, the equipment you purchased, and the sale price of the purchase. By using a coupon code on the NormaTec site you are consenting to having this information shared with the coupon code owner.
NormaTec may send you service-related communications. To unsubscribe and stop receiving messages, follow the instructions in the email, text message, notification or other message type. If you have unsubscribed from any NormaTec communications, due to production schedules, you may receive communications already in production. In addition, you may always contact us at email@example.com to remove your information and contact details from our database and/or to amend any information about you.
For questions or concerns, please contact our Customer Service Department at 866-658-5896, via email at firstname.lastname@example.org or by writing to us at NormaTec Recovery Systems, Customer Service, 480 Pleasant St, Watertown, MA 02472.
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30-day Money Back Guarantee - Return and Exchange Policy
In the unlikely event that you are not satisfied with your purchase, you may return it within thirty (30) days of the delivery date. If you purchase the incorrect size attachments, they may be exchanged within thirty (30) days of the delivery date. All returns and exchanges are subject to the conditions listed below.
1) Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by contacting us at 866-658-5896 or email@example.com. Returned items without an RMA number will not be eligible for a credit to your account.
2) Returns must be shipped within 30 days of the delivery date; exchanges must be shipped within 30 days of the delivery date.
3) Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be so notified. Unacceptable returns and/or exchanges may be reshipped to you following payment of an inspection/shipping fee.
4) Returned items will be subject to a 7.5% restocking fee. A returned item is an item that is being sent back for credit to be applied to your credit card.
5) If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.
6) All partial or full refunds will be posted to the credit card used for purchase.
7) NormaTec is not responsible for items lost or damaged during shipping.
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Return Shipping Directions
Step 1: Contact us at 866-658-5896 or firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number.
Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, contact information, reason for return/exchange, and RMA number in the shipment so that we can properly process your return/exchange.
Step 3: Ensure your name, address and RMA number are also on the outside of the shipping box, and ship to NormaTec, 480 Pleasant St, Watertown, MA 02472.
Step 4: Ship via FedEx or UPS. Be sure to obtain delivery confirmation and full insurance if necessary. NormaTec is not responsible for items lost or damaged during shipping.
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NormaTec Control Unit Limited Two-Year Warranty
NormaTec Boots and Other Accessories Limited Two-Year Warranty
The NormaTec Control Unit is warranted by NormaTec, a Massachusetts corporation ("NormaTec"), against manufacturing defects in material and workmanship for a period of two years from the date of purchase from NormaTec. In the event of any such defect occurring during the warranty period, NormaTec will, at its option, (a) correct the defect by repair or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or (b) replace the device with one of the same or then current design.
The NormaTec Boots and Other Accessories includes the boot(s), sleeve(s), power cord/supply, and hosing. NormaTec Boots and Other Accessories are warranted by NormaTec against manufacturing defects in material and workmanship for a period of two years from the date of purchase from NormaTec. In the event of any such defect occurring during the warranty period, NormaTec will, at its option, (a) correct the defect by repair or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or (b) replace the device with one of the same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the device and/or the boot(s) or sleeve(s) (collectively, the "product") are not used in accordance with the User Manual, are otherwise misused or modified in any way, and/or are repaired or altered by anyone other than an authorized service representative of NormaTec. These Warranties expressly exclude transportation, shipping or insurance costs, or defects, damages or failure resulting from misuse, abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, NORMATEC MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS EXPRESSLY STATED ABOVE, NORMATEC SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO ITS CUSTOMER, OR ANY OTHER PERSON OR ENTITY, WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE USE, INABILITY TO USE OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY OR INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. These Warranties give you specific legal rights, and you may also have other rights, which vary from state to state. In the event of a product defect covered by the foregoing Warranties during the applicable warranty period, send the product to NormaTec at 480 Pleasant St, Watertown, MA 02472, postage prepaid and insured and an indication of the nature of the defect identified.
All replaced parts and products become the property of NormaTec. New or reconditioned parts and products may be used in the performance of Warranty service. Repaired or replaced parts and products are warranted for the remainder of the original warranty period only. You will be charged for repair or replacement of parts and products made after the expiration of the applicable Warranty period.